MooveTrax – Frequently Asked Questions (FAQ)

General

What is MooveTrax?

MooveTrax is an all-in-one vehicle management platform designed for contactless car rentals, fleets, and vehicle owners. It combines GPS tracking, remote access, immobilization, reporting, maintenance tracking, alerts, and business tools into a single system.

Who is MooveTrax for?

MooveTrax is ideal for:

  • Contactless car rental operators
  • Peer-to-peer rental hosts
  • Small and large fleets
  • Shuttle and bus operators
  • Businesses managing staff vehicles
  • Vehicle owners who want advanced security and control

Contactless Car Rentals

Can MooveTrax support fully contactless car rentals?

Yes. MooveTrax is built specifically to enable a 100% contactless rental experience.

How does a contactless rental work?

  1. The renter books the vehicle
  2. The owner sends the renter a secure access URL
  3. The renter opens the link on their phone
  4. The renter can:
    • See the vehicle’s live location on a map
    • Honk the horn to locate it
    • Flash the lights
    • Unlock the vehicle when permitted

No keys. No meetups. No handoffs.

Does the renter need to install an app?

No. Renters can access the vehicle using a secure web link.

Can renters be given temporary access?

Yes. Renters receive time-limited access that automatically expires at the end of the rental period.

Once access expires:

  • The vehicle locks
  • Starting is disabled
  • Control is revoked automatically

Can the owner require verification before unlocking or starting?

Yes. Owners can enforce requirements before access is granted, such as:

  • Uploading required photos (ID, vehicle condition, parking location, etc.)
  • Completing verification steps

Unlocking or starting will not work until requirements are met.

Vehicle Access & Control

Can owners remotely lock and unlock vehicles?

Yes. Owners can remotely:

  • Lock the vehicle
  • Unlock the vehicle
  • Enable (unkill) the engine
  • Disable (kill) the engine

All actions are logged.

Is there Backup access if there’s no cellular signal?

Yes. MooveTrax supports Bluetooth proximity access when the phone is paired.

This allows unlocking and enabling the vehicle even if:

  • The vehicle has no cellular signal
  • The renter’s phone has no data signal

How does Bluetooth proximity access work?

When paired:

  • Walking up to the vehicle automatically unlocks and enables it
  • Walking away from the vehicle automatically locks and disables it

This provides a modern, hands-free experience similar to smart keys.

Tracking & History

Can I track vehicles in real time?

Yes. MooveTrax provides live GPS tracking for all vehicles.

How much history does MooveTrax keep?

MooveTrax stores up to 3 months of detailed history, including:

  • Trip replay
  • Events and alerts
  • Commands and access logs
  • Mileage records

(History length may vary by plan.)

Does MooveTrax log mileage?

Yes. MooveTrax automatically logs:

  • Daily mileage totals
  • Mileage by vehicle
  • Mileage by date range

Mileage reports can be exported.

Alerts & Notifications

Does MooveTrax send alerts?

Yes. MooveTrax includes a fully configurable notification system.

Alerts can be sent via:

  • Push notifications
  • Email
  • Multiple email recipients

What types of alerts are available?

MooveTrax can notify you of:

Access & Control

  • Lock / unlock
  • Engine enable / disable
  • Bluetooth unlocks
  • Horn and light commands

Driving & Usage

  • Ignition on/off
  • Overspeeding
  • Over mileage limits

Vehicle Health & Security

  • Low battery voltage (custom threshold)
  • Hood opened
  • Door opened
  • Shock or tampering
  • Possible towing

Connectivity

  • Device offline
  • No position updates
  • No trip movement
  • Device suspension

Environmental

  • Severe weather alerts

Audit Logs & Accountability

Does MooveTrax keep audit logs?

Yes. MooveTrax maintains complete audit logs of all activity.

Each record shows:

  • Who performed the action
  • What action was taken
  • Which vehicle was affected
  • When it happened
  • Whether it succeeded

Can I see who unlocked the vehicle?

Yes. You can see exactly which user or renter unlocked or locked the vehicle and how (Bluetooth, web link, owner action, etc.).

This is extremely useful for dispute resolution.

Battery Monitoring

Does MooveTrax monitor the vehicle’s battery?

Yes. MooveTrax reads and records vehicle battery voltage.

You can:

  • Monitor battery health
  • Receive low-battery alerts
  • Prevent dead batteries between rentals

Battery voltage is logged alongside events.

Scheduling & Restrictions

Can I restrict when a vehicle can be driven?

Yes. MooveTrax includes a scheduler / timer that can:

  • Prevent starting during certain hours
  • Automatically re-enable the vehicle later

What is this used for?

Common uses include:

  • Rental enforcement
  • Staff vehicle restrictions
  • Parental controls
  • Preventing driving by parents or family members with dementia

Bus & Shuttle Tracking

Does MooveTrax support bus or shuttle tracking?

Yes. MooveTrax supports fleet tracking for buses and shuttles.

Can passengers see where the bus is?

Yes. Passengers can:

  • View live bus locations
  • See estimated arrival times
  • Track multiple vehicles

This is ideal for schools, employee shuttles, hotels, and transit systems.

Toll Reporting

Does MooveTrax provide toll reports?

Yes. MooveTrax generates detailed toll reports so rental owners can bill renters accurately.

Reports include:

  • Date and time
  • Toll plaza location
  • Cost per toll
  • Total toll amount

Why is toll reporting important?

Toll charges often arrive after a rental ends.

MooveTrax ensures owners can pass through toll costs transparently and accurately.

Maintenance Tracking

Does MooveTrax track maintenance?

Yes. MooveTrax provides unlimited maintenance tracking per vehicle.

How does maintenance tracking work?

You can track maintenance based on:

  • Mileage
  • Days elapsed
  • Specific dates
  • Or any combination

What maintenance items can be tracked?

Anything, including:

  • Oil changes
  • Tires
  • Brakes
  • Inspections
  • Battery replacement
  • Registration or compliance items

There is no limit to how many items you track.

Are maintenance reminders sent?

Yes. Maintenance reminders can be emailed to one or more recipients.

Profit & Loss (P&L) Tracking

Does MooveTrax include profit & loss tracking?

Yes. MooveTrax includes a built-in P&L tracker per vehicle.

What can I track in P&L?

You can track:

Income

  • Rental income
  • Trip reference
  • Amount
  • Notes
  • Photo attachments

Expenses

  • Fuel
  • Cleaning
  • Repairs
  • Maintenance
  • Miscellaneous costs

Can I attach photos to entries?

Yes. You can attach photos of receipts, invoices, or documentation to income and expense entries.

Support & Subscription

Is a subscription required?

Yes. A subscription covers:

  • Cellular connectivity
  • Platform access
  • Tracking and history
  • Alerts and reports
  • Contactless access features

What support options are available?

Legal & Safety

Is MooveTrax legal?

MooveTrax is legal when used on vehicles you own or are authorized to manage. Users are responsible for complying with local laws regarding tracking, immobilization, and disclosure.

Is immobilization safe?

Immobilization should only be used when the vehicle is stationary and safe. MooveTrax provides controls and logs to ensure responsible use. Killswitch should be installed on your starter to prevent the starting of the car.